Privacy Policy
Last updated: February 22, 2026
1. Introduction
city360.directory Technologies Pvt. Ltd. ("city360.directory", "we", "us", or "our") operates the website city360.directory. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.
By using city360.directory, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account data: Name, email address, phone number when you register
- Business data: Business name, address, hours, photos, services when you list a business
- Lead/enquiry data: Your name, phone, and message when you submit an enquiry to a business
- Review data: Your name and review content when you submit a review
- Payment data: Billing information processed securely through Razorpay (we do not store card details)
2.2 Automatically Collected Data
- IP address (hashed for analytics)
- Browser type and version
- Pages visited and time spent
- Search queries
- Referrer URL
3. How We Use Your Information
- To provide and improve our directory services
- To connect customers with businesses (forwarding lead enquiries)
- To verify business listings
- To process payments and manage subscriptions
- To send transaction emails (booking confirmations, lead notifications)
- To analyze usage patterns and improve our platform
- To prevent fraud and ensure platform security
4. Data Sharing
We do not sell your personal data. We share data only with:
- Businesses you contact: Your name, phone, and message are shared with the business you enquire about
- Service providers: Supabase (database), Resend (email), Razorpay (payments), Vercel (hosting) — bound by data processing agreements
- Legal requirements: When required by law or to protect our legal rights
5. Data Retention
- Account data: Retained while your account is active + 2 years
- Lead/enquiry data: 12 months
- Analytics data: 90 days raw, then aggregated indefinitely
- Payment records: 7 years (legal requirement)
6. Your Rights (under IT Act 2000 & PDPB)
- Access: Request a copy of your personal data
- Correction: Update inaccurate data
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
To exercise these rights, email: privacy@city360.directory
7. Cookies
We use essential cookies for authentication (Supabase session tokens) and analytics (aggregated, anonymized page view tracking). We do not use third-party advertising cookies.
8. Security
We implement industry-standard security measures including HTTPS encryption, database row-level security, password hashing, and regular security audits. However, no method of transmission over the Internet is 100% secure.
9. Children's Privacy
city360.directory is not intended for children under 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website.
11. Contact
For privacy concerns or data requests, contact our Data Protection Officer:
Email: growth@city360.directory
Phone / WhatsApp: +91 99005 45735
Address: city360.directory Technologies Pvt. Ltd., Mumbai, Maharashtra 400001